Who is handling incident #67 in Bury?

CityFibre is responsible for this internet incident near UK postcode district BL0. Emergency power line: 105; gas smell emergency: 0800 111 999.

Could affected households qualify for UK outage compensation?

Under Ofgem Guaranteed Standards, unplanned normal-weather electricity cuts over 12 hours qualify for £95 (+£40 per additional 6h). Broadband customers on participating Ofcom scheme ISPs qualify for £9.98/day after two full working days.

Scheduled Network Anomaly BL0

CityFibre — Bury Broadband Outage (BL0)

Broadband: CityFibre: Network Maintenance - Regional - Cambridge, Bracknell, Wokingham, Bury St Edmunds, Christchurch (Open)

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Incident Telemetry Summary

Operator

CityFibre

Properties / Service Impact

Network Anomaly

Detected / Start Time

28 Oct 2026 at 11:36 am GMT

Estimated Restoration (ETR)

15 Nov 2026 at 10:02 pm GMT

Reported Cause / Type

AAISP UK Network Feed: Started: 2026-11-20 01:00:00 Firmware Upgrade - Customers are expected to experience a service interruption of approximately 10 minutes during the maintenance window.

Telemetry Source

official feed

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